For questions about medication refills or medication in general, please call our medication line at 614.360.2600 and press Option 2. If you receive our voicemail, please leave a message.
Please click on a topic below to get answers to commonly asked questions.
I'm running low on medication. How do I get a refill? The prescriber should provide you with enough medication until your next appointment.
Please call your pharmacy and speak with a person (not just the automated line) to be sure a refill is not waiting for you at the pharmacy. New scripts will have a different Rx number than the one that has run out on your bottle, so if you enter that script number it will say there is nothing there. Please talk to a person to verify there is nothing new on file waiting for you.
If you are running low due to a cancelled appointment, please call 614.360.2600 Option 2, so we can reschedule your appointment and call in a refill to get you through until your appointment.
*****If you are running low on your medication and do not have a refill, please call us immediately. We are closed on the weekends so please call before you run out completely.
CALL 614.360.2600 and press OPTION 2 for the medication line
no script at pharmacy
Why does my pharmacy not have my script? Often, this is due to a a new script being sent to the pharmacy. Please call the pharmacy and speak with a pharmacy staff person (don't just use the automated line). The script numbers change so if you put in the prior script number in the automated system it will likely tell you that you don't have anything available. If you talk to a person and they cannot find a new script on file for you, please call us at 614.360.2600 option 2 and we will help resolve the issue with the pharmacy.
I think I am having side effects, what do I do? If you are having a life threatening reaction, call 911 or go to your closest emergency room. For non-emergency situations, call our medication line at 614.360.2600, and press OPTION 2. A staff member will take your information and your prescriber will advise on appropriate action.
How do I access the telehealth session? To join the session
At the top of the dashboard screen, there will be a message that the telehealth session is ready to join and there will be a blue LAUNCH button. Click that button to join the session.
If you join before your prescriber, you will see a screen advising you that the session will start when she joins.
The button does not show up on the dashboard until 15 minutes before the appointment. If you log in earlier than 15 minutes before the appointment, please refresh your screen when it is 15 minutes or less until your appointment.
Having problems or still waiting? If you have any problems logging into the portal, or have been waiting more than 5 minutes past the start time of your appointment, please CALL US at 614.360.2600 option 1 so we can assist. Do not wait until the end time of your appointment, or after, to let us know you are having problems. Your appointment will have to be rescheduled.
What is the cost? Since we do not provide the service, we cannot estimate your cost. Your insurance plan may or may not cover it and each plan is different as far as out of pocket expenses. You should check with your insurance company to clarify your benefits and can also contact GeneSight directly with billing questions at 866.260.2394.
How do I get the results? A copy will be emailed to you through MDOffice Mail (secure) and your prescriber will review with you at your next appointment.
discounts for medications
My medications are too expensive. What can you do for me? We do not control the cost of medications (which may vary significantly by pharmacy) nor the amount your insurance covers.
Good Rx is a free, online tool that provides discount codes for many medications. You can see estimated costs at several pharmacies with their codes. The prices are not guaranteed but are often very close. This is not an insurance plan but is a discount program you are welcome to explore as it may help reduce your costs.