FAQ's for Current/Returning Patients

Patients must physically be in Ohio, even for virtual visits.

Need to schedule, reschedule or cancel an appointment?
You can schedule or change appointments through the PATIENT PORTAL or by calling 614.360.2600.

If you need to cancel an appointment after office hours, use the patient portal, contact your provider directly or leave a message on the main line. Messages are time/date stamped and we will use this information to determine if the cancellation was outside 48 hours.

Cancelling less than 48 hours in advance?
Appointments cancelled less than 48 hours in advance are considered late cancellations and are subject to a late cancellation fee, at the provider's discretion. These fees are not billable to insurance and are fully your responsibility.
$0 for first late cancel/no show in calendar year
$65 for 2nd late cancel/no show in calendar year
$125 for 3rd late cancel/no show in calendar year
$190 for 4th+ late cancel/no show in calendar year

​If you need to cancel an appointment after office hours, use the patient portal, contact your provider directly or leave a message on the main line. Messages are time/date stamped and we will use this information to determine if the cancellation was outside 48 hours.
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Appointment reminders are sent as a courtesy. It is your responsibility to know when you have an appointment scheduled. Not getting an appointment reminder or not seeing it until it was within 48 hours does not waive late cancellation fees.

Are you a current or former patient who wants to see a different or additional provider?
Call us at 614.360.2600, option 1.
Please do NOT register as a new patient as this will create a duplicate chart that will be deleted.

Need to communicate with your provider?
Send a secure message through the PATIENT PORTAL or go to their profile page and use their contact form to send them a message.

Have questions about how to do the telehealth appointment?
Make sure you sign the informed consent for telehealth that your provider assigns to you in the patient portal. 
You only need to complete the form once. It is not specific to provider and does not need to be completed for every appointment.
We need one signed consent for each patient, including couples.

​View Instructions for Virtual Session.