Answers to common questions
How doES my teletherapy appointment Work?
At the time of your virtual appointment, log into your Patient Portal Account.
At the top of the dashboard will be a message that your telehealth session is ready to join.
Click the blue LAUNCH button on that page.
If your provider has not yet joined, you will see a Zoom screen that says your session will start when they join.
If you are having technical issues or cannot log into the portal, please call 614.360.2600, option 1, for assistance (or email your provider directly, if it is after office hours).
What paperwork do i need to complete?
CURRENT PATIENTS: Esign and submit this TELEHEALTH INFORMED CONSENT prior to your appointment and read the Instructions for your Virtual Zoom Appointment.
You only need to complete the informed consent form once. It is not specific to provider and does not need to be completed for every appointment. We need one signed consent for each patient.
NEW PATIENTS: Please complete the NEW PATIENT FORMS online and submit prior to your appointment (forms include the Telehealth Informed Consent). Read the Instructions for your Virtual Zoom Appointment.
Will my insurance cover telehealth?
What if i want an in-person session instead?
As this health crisis continues, teletherapy reamins the safest option and is our standard method of care.
However, now that the stay-at-home orders have been lifted in Ohio, providers may decide that, on a case by case basis for established patients, the benefits outweigh the risks and agree to see a patient in the office. You will need to have a discussion with your provider about what is most appropriate, given your situation. Please understand that this is a risk to both you AND your provider, as well as your families, and will only be approved for special situations where teletherapy is not feasible.
If an in-person session is approved, you will need to complete an in-person consent form, acknowledging and accepting the risks involved. Additionally, you will need to follow our office safety protocols. If you cannot follow these protocols, you will need to revert to teletherapy.
Note: You and your provider will both be required to wear masks that cover your nose and mouth the entire time you are in the building, including during the session. This may make it diffiuclt to discern facial expressions and may make it difficult to hear. A teletherapy appointment may be preferred to avoid these potential barriers.
What are your safety protocols?
We have established the following protocols to provide care in the safest way possible.
We may change the above precautions if additional local, state or federal orders or guidelines are published.
What resources are available about covid-19?
What to do if you think you are sick
Use the online screening tool
Mental Health Resources:
6631 Commerce Parkway
Dublin, OH 43017
New Albany Location:
5071 Forest Drive
New Albany, OH 43054
124 County Line Road West
Westerville, OH 43082