Frequently Asked Questions

We are in-network providers for:

• Aetna (Aexcel, Healthfund, Open Access plans, Standard plans, Student Health plans, Affordable Health Choices.)
  • Do not accept Aetna Trinity
  • Do not accept Aetna Marketplace/Aetna CVS
• Aetna Medicare (only if booked with LISW, LISW-S, PhD, PsyD, CNP or MD)
• Choicecare
• Cigna
• Cofinity
• First Health (Optima Health)
• Health Smart
• HealthReach Preferred (OhioHealthy)
• Humana (but NOT Humana Medicaid)
• Humana Medicare HMO and PPO plans only – not combined Medicaid plans (only if booked with LISW, LISW-S, PhD, PsyD, CNP or MD)
• MedBen
• Medical Mutual of Ohio
  • Do not accept HMO Medflex
• Medical Mutual Medicare Advantage (ONLY if booked with LISW, LISW-S, PhD, PsyD, CNP or MD)
• Meritain
• Ohio Health Choice
• Ohio PPO Connect
• Optima (OhioHealthy)
• Optum
• OSU employee insurance may be used at our Westerville location ONLY
  • We are not contracted with OSU Insurance but you can access your benefits using the Ohio Health Choice network for providers located at our Westerville office ONLY. (Coinsurance may be different than what you typically pay with OSU network providers.)
• OSU student insurance may be used at our Westerville location ONLY
  • We are NOT CONTRACTED with OSU insurance but you can access your benefits using the UHC network for providers located at our Westerville office ONLY. (Copay may be different than what you typically pay with OSU network providers.)
• Tricare (certified provider-out of network benefits/deductible apply; no PCP referral needed)
• UBH/UMR/UHC
  • UHC for OSU Student plan accepted by Westerville providers ONLY
  • Do NOT accept UHC Medicare
  • Do NOT accept UHC Community/Medicaid)

*We do NOT accept Anthem, Blue Cross Blue Shield, Aetna Trinity Plan, Medicaid, UHC Community Plan, Caresource, Molina, straight Medicare, or dual Medicare/Medicaid policies or any Medicaid Health Plans or Managed Care Plans. If you register with one of these policies/plans, you will be self-pay.

If we are not currently in-network for your insurance, call your insurance provider directly to find out your out-of-network benefits.

If you have more questions about insurance, please email billing@columbusbh.com.

According to Ohio Revised Code 3902.30, health plans have to provide coverage for telehealth services on the same basis and to the same extent that the plan provides coverage for the same service provided in-person. The plan cannot exclude coverage for a service solely because it is provided as a telehealth service (if the same service is covered if it is in-person).

Cost depends on if you have insurance or not and, if you do, it depends on your specific plan’s benefits including any deductible, co-insurance and/or copay. If you do not have insurance we do offer a self-pay rate (not sliding fee). Unless you have made payment plan arrangements with our billing manager, the entire balance of your visit is due at the time of service. We accept only credit cards. Payments accepted include: HSA, Visa, Mastercard, Discover and American Express

A deductible is the amount you pay before your insurance company begins paying. For example, if you have a $2000 deductible, the first $2000 of charges will be your responsibility. After the deductible is met, your plan will begin paying at the level determined in your policy, which may include a co-insurance. (Your plan may or may not have a deductible. Check your benefit documents, call the number on your insurance card or talk to your HR department.)